Your behind the scenes tourism & events superhero
TOURISM + EVENT SUPPORT
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TRAVEL MANAGEMENT
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EVENT CREATION
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TOURISM + EVENT SUPPORT ✻ TRAVEL MANAGEMENT ✻ EVENT CREATION ✻
PRACTICAL ONLINE SUPPORT FOR BUSY BUSINESS OWNERS
The support every tourism & Event business craves
It takes one to know one and that’s exactly why I (Cassie) started my business, Tourism & Event Assembly (TEA). TEA exists to provide calm, reliable operational support for tourism operators, event teams and experience-led businesses across both Australia and worldwide. Through virtual support, I help my clients manage enquiries, suppliers, trade follow-up and marketing without stretching your internal team.
Based in Perth, Western Australia, I specialise in tourism operations, event management and strategic behind-the-scenes support for tourism operators, event organisers and destination-led brands. Support is structured and designed to integrate seamlessly into your existing business. If you’ve been struggling to execute your events smoothly, or you’re anticipating a busy season ahead, get in touch to explore how I can assist. Spaces are limited, so please enquire below.
What I Do
TEA works alongside tourism and event businesses to manage the details that keep operations running smoothly. From guest enquiries and supplier coordination, to trade follow-up and social media delivery. Click the link to read more about each of our services.
Support Designed to suit your business
1
3-MONTH MINIMUM CONTRACT
Tourism Enquiry & Visibility Support
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Tourism businesses receive enquiries year-round. The Tourism Enquiry & Visibility Support service aims to provide consistent, ongoing support to manage online booking enquiries and guest communication so nothing builds up or slips through the cracks over time. It’s designed to operate continuously, allowing enquiry handling to become a dependable part of your business operations. This consistency helps maintain response quality, protects booking opportunities and frees up your time to focus on growth, delivery and day-to-day operations. The result is fewer interruptions, clearer headspace and more capacity to work on your business instead of constantly reacting to enquiries.
Ideal for:
Tour operators, experience providers and activity-based tourism businesses
Accommodation providers with direct booking enquiries
Small to mid-sized tourism operators without a dedicated admin or reservations team
Owner-operators managing enquiries alongside delivery and operations
Growing tourism businesses where enquiry volume is increasing
This support is a good fit if:
You receive enquiries year-round (even if volume fluctuates)
Enquiries come via email, website forms or booking platforms
You want timely, thoughtful responses that reflect your brand
You don’t want enquiries building up during busy periods or leave gaps in response time
You want peace of mind that someone is consistently “on top of it”
This support is scaled across Tier 1, Tier 2 or Tier 3 depending on enquiry volume and response demand, so the structure flexes as your business grows.
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Support is offered across three tiers to match the level of enquiry demand in your business. All tiers are based on response capacity, not fixed hours.
Support is provided via agreed email and online inboxes
Focused on booking enquiries and pre-booking guest communication
Delivered in line with your brand tone and existing information
Service operates Monday to Friday during standard business hours
Weekends and public holidays are not included
Weekend or public holiday coverage can be arranged for an additional fee, quoted in advance
Phone support is not included as standard
Phone calls can be added where required and are charged separately
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$199 AUD per week (ex GST)
Suitable for operators with low but consistent enquiry volume.
This tier is ideal if:
You receive a small number of enquiries each week
Emails are manageable short-term but become a problem if left unattended
You want peace of mind that enquiries won’t pile up
Designed to keep communication under control before it becomes overwhelming.
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$399 AUD per week (ex GST)
Suitable for operators with regular enquiry flow.
This tier is ideal if:
You receive enquiries most days
Messages require timely responses to convert bookings
Enquiries are starting to distract from operations
Provides increased response capacity to keep up with demand and maintain a professional guest experience.
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$499 AUD per week (ex GST)
Suitable for operators experiencing high or fluctuating enquiry volume, including peak seasons or promotions.
This tier is ideal if:
Enquiries are constant or unpredictable
Delays risk lost bookings
Your team is already stretched operationally
Designed to absorb heavier enquiry load without disruption to your business.
2
3-MONTH MINIMUM CONTRACT
Trade show follow up & distribution Support
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Trade shows are a major investment, but the real value is created after the event. This service ensures timely, professional follow-up so the connections made at trade shows convert into real commercial opportunities. Designed for tourism operators who want to stay front of mind with buyers, suppliers and distributors once meetings conclude.
Ideal for:
Tourism operators exhibiting at large trade shows
Businesses meeting multiple buyers or distributors
Operators wanting to maximise return on trade show investment
For full details on inclusions, timelines and pricing structure, request the Trade Show Follow-Up & Distribution Support PDF by filling out my enquiry form.
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Professional rate sheet creation
Personalised post-show follow-up to trade contacts
Upload of tours and experiences to key distribution platforms
All elements are delivered as one complete, fixed-scope service to maintain momentum and consistency.
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All components included (no partial services)
Timelines aligned to the trade show schedule
Scope confirmed upfront
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Fixed-scope packages start from $1,800 AUD (ex GST). Final pricing will be confirmed based on the scale and requirements of the work, including factors such as:
The number of meetings scheduled for the trade show
Whether you have an existing rate sheet that requires updating
Whether rate sheets or materials need to be developed from scratch.
3
3-MONTH MINIMUM CONTRACT | WEEKLY SUPPORT
Event supplier coordination & delivery Support
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Delivering an event involves managing multiple suppliers, timelines and moving parts, often with changing requirements as the event approaches. This service provides structured coordination support in the lead-up to an event, ensuring suppliers are organised, briefed and aligned without adding pressure to internal teams.
Support is delivered on a weekly basis to allow flexibility as event needs evolve.
Ideal for:
Corporate and brand events
Industry functions and activations
Events requiring multiple external suppliers
For full details on scope, engagement periods and how on-site support works, request the Event Supplier Coordination PDF by filling out my enquiry form.
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Sourcing and coordinating external event suppliers
Managing supplier communication and ongoing liaison
Aligning suppliers with event timelines and logistics
Ensuring key elements are confirmed and on track prior to delivery
This service focuses on pre-event coordination, not on-the-day delivery.
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Delivered as ongoing support during the event lead-up
Charged per service week, not per task or hour
Scope and minimum engagement confirmed upfront
Designed to absorb fluctuating supplier communication
Support is provided Monday to Friday
Weekends and public holidays are excluded
Weekend or public holiday support can be arranged for an additional fee
This service does not include on-site event delivery
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Event supplier coordination & delivery support:
$499 AUD per week (ex GST)
The weekly fee includes up to 8 hours of coordination capacity, which may be delivered on a single day or spread across multiple weekdays depending on event requirements.
Optional Add-On: On-Site Event Support
On-site coordination can be added where required and is charged separately.
$85 AUD per hour (ex GST) — minimum 8 hours
$100 AUD per hour (ex GST) after the initial 8 hours
4
3-MONTH MINIMUM CONTRACT
Food truck & market stalls logistics & coordination
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Managing food trucks for events requires careful planning, clear communication and compliance management. This service provides structured logistics support to source, assess and coordinate food trucks in the lead-up to an event.
The process is designed to ensure the right mix of vendors are selected, all requirements are met, and food trucks arrive fully briefed and ready to operate.
Ideal for:
Corporate and brand events
Industry functions and activations
Events requiring multiple external suppliers
For full details on process, timelines, documentation requirements and on-site coordination, request the Food Truck Logistics PDF by filling out my enquiry form.
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Distribution of Expressions of Interest to food truck operators
Review and shortlisting of submissions
Vendor selection with client approval
Collection of required documentation and compliance
Issuing final event information to confirmed vendors
Coordination concludes once food trucks are confirmed and fully briefed.
Logistics support is provided Monday to Friday
Weekend and public holiday support is available by arrangement and quoted separately
On-site coordination is only included if booked separately
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Delivered as weekly logistics support in the lead-up to the event
Clear start and finish aligned to event timelines
Designed to manage high volumes of vendor communication
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Event supplier coordination & delivery support:
$499 AUD per week (ex GST)
Engagement length is based on event size and number of vendors
Minimum engagements typically run for 4–6 weeks
Final timeline is confirmed prior to commencement
Optional Add-On: On-Site Food Truck Coordination
On-site coordination is available as an add-on service and is not included in logistics support.
$85 AUD per hour (ex GST) — minimum 8 hours
$100 AUD per hour (ex GST) after the initial 8 hours
Availability must be booked in advance.
5
3-MONTH MINIMUM CONTRACT | CHARGED BY THE HOUR
Ad-hoc advisory & research support
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From time to time, event organisers, shopping centres, tourism operators and corporate teams require experienced support for specific components of a project — without engaging full event management.
This service is designed for defined, time-limited work requiring senior-level insight, supplier knowledge and industry experience.
It is ideal for:
Corporate and brand activations
Community and centre-based events
Industry functions
Tourism product development
Projects involving multiple external suppliers
Situations requiring independent research or advisory input
This is not ongoing administration. It is targeted, strategic support delivered within a clearly defined scope.
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Depending on your needs, support may include:
Supplier research, sourcing and recommendations
Quote collection and comparison analysis
Authority and stakeholder liaison
Traffic, site or operational review
Activation feasibility assessment
Vendor mix recommendations
Short-term planning support
Independent advisory input
Review of layouts, logistics or delivery frameworks
All work is scoped and agreed prior to commencement.
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Strategic Support is delivered within structured engagement blocks to ensure clarity of scope, timeline and budget.
Before commencing work, we will:
Define the specific task or objective
Agree on the estimated time allocation
Confirm deliverables and outcomes
If requirements expand beyond the agreed scope, we will review and confirm any adjustments before proceeding.
This approach ensures:
Clear expectations
Controlled budgets
No ambiguity
No unexpected overruns
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$60 AUD per hour (ex GST)
Engagement is delivered in structured time allocations, with minimum booking levels applicable depending on scope and availability.
For larger or ongoing requirements, a tailored proposal will be provided.
6
3-MONTH MINIMUM CONTRACT
Social media management & content creation
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This service supports tourism operators with structured social media strategy, content and ongoing coordination, ensuring a consistent and professional presence across key platforms.
Designed for operators who want clarity, consistency and execution, without managing the day-to-day themselves.
Ideal for:
Operators seeking consistent social presence
Businesses without in-house social media resources
Operators wanting strategy-led, managed delivery
For full details on deliverables, timelines and how this service integrates with enquiry support, request the Social Media PDF by filling out my enquiry form.
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All social media engagements begin with an Initial Strategy Consultation.
$150 AUD – 1 hour (ex GST)
This session defines content direction, priorities and visual style before any ongoing delivery begins.
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(Daytime only. Perth Metro area only)
Professional content captured to support ongoing social media and marketing use.
2 hours – $1100 + GST
4 hours – $1,800 + GST
For shoots longer than 4 hours, please contact me directly for a quote.
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Option 1: Essentials
$1500/ month + GST
3-4 Instagram & Facebook posts per week (same content used across both platforms)
1 x Reel per fortnight
Scheduled Story 5 x days a week
All posts pre-approved by client before posting.
Option 2: Growth
$2200/ month + GST
Includes:
3–4 Instagram & Facebook posts per week (same content used across both platforms)
2 x Reels per fortnight
Scheduled Stories 5 x days per week
Ongoing management of comments and direct messages
Interaction with relevant industry accounts
Monthly insights summary report
Execution of agreed content strategy and audit actions
All posts pre-approved by client before posting.
Social media delivery is managed in collaboration with a contracted specialist and aligned to the strategy defined during the initial consultation.
I’M SORRY BUT THIS IS
The hard truth you need to hear
When operations pile up, everything feels harder. And I’ve seen this happen way too often.
Tourism and event businesses don’t slow down. Enquiries keep coming, suppliers keep emailing and opportunities don’t wait for quieter weeks. Over time, unresponded enquiries, delayed follow-ups and fragmented coordination can quietly impact bookings, relationships and growth, not ideal for long term, sustainable business success.
Tourism & Event Assembly, exists to step into that space, providing consistent, structured operational support so nothing slips through the cracks and you can focus on delivery, strategy and growth.
Say goodbye to:
Spreading yourself too thin and stressing about all the things that need to be prioritised
Enquiries sitting unanswered when you’re busy delivering experiences and events
Lost bookings due to slow or inconsistent responses
Feeling constantly interrupted by emails and messages
Catching up on enquiries late at night or on weekends
Holding enquiry management in your head instead of having a system
Wanting to grow visibility and bookings without increasing stress
Are we a match?
Hi, I’m Cassie Van Lendt - the Founder of Tourism & Event Assembly. After years of working as a tour guide in northern WA, I transitioned into logistics and later moved into large scale events. Then finally, in 2024, I left the corporate world after learning that my wife and I were expecting a baby.
This was actually the wake up call I needed to finally blend my corporate experience, skills and passion for events/tourism, into something of my own, and so I started my own business. After working in the industry, I realised many businesses and individuals struggle with project management and the ‘mundane tasks’ associated with event planning and tourism. These tasks took time away from the team and management who were often spread incredibly thin and because of this, it was inevitable that things slipped through the cracks.
And so, Tourism & Event Assembly was born - a virtual support business helping business owners in events and tourism focus on what they do best, so they can finally check off their lists, scale up and free up more time in their day.
KIND WORDS
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KIND WORDS ✻
KIND WORDS
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KIND WORDS ✻
LIMITED SPOTS FOR 2026. ENQUIRE NOW.
Ready to let me take that off your plate?
Tourism & Event Assembly acknowledges the Traditional Owners of the lands and waters throughout Western Australia. We honour the wisdom of Elders past and present and recognise the enduring cultural, spiritual and community connection of Aboriginal peoples to Country. We value the contributions of First Nations peoples in shaping Western Australia and remain committed to walking together with respect, recognition and inclusion.